TELECOMMUNICATION Services of Trinidad and Tobago (TSTT) is nearing the completion of what will be the company’s largest customer experience store in Trinidad and Tobago.
The blink/ bmobile retail offices at Gulf City Mall in Lowlands Tobago will be completed in a few weeks to complement the other two major mall locations in Trincity Mall and West Mall, Trinidad.
The company’s investment in the blink | bmobile Experience Store in Tobago is part of TSTT’s expanded scope of activities in the sister isle to modernise its operations and customer service there, a statement from TSTT said.
TSTT has completed significant infrastructure works in Tobago that include a new fibre optic network that encircles the island and expanding fibre optic access and wireless broadband access to more communities. These projects are part of the goal for achieving 95 percent broadband coverage of Trinidad and Tobago.
In addition to relocating its customer service operations to Gulf City Mall Lowlands, the company will also open a payment centre at its Scarborough Exchange on Main Street that will continue to serve customers Monday to Friday between the hours of 8 am and 4 pm.
TSTT also said it has continued to keep the representing workers’ union, Communication Workers Union (CWU), fully informed of its progress in the relocation exercise. Management and CWU representatives have visited the experience store and the Scarborough Exchange Payment Centre and the company continues to receive the CWU’s feedback on provisions to be made for staff and customers at these locations, TSTT said.